Shipping and Returns Policy

Shipping Policy 

Once your order is placed you will receive an order confirmation email. 

We endeavour to have your order ready for pick up, delivery or postage within 48 hours of placing your order. 

Please be aware that personalised orders have a 10 business day turn around time. 

Sometimes life can get in the way and there can be unexpected delays in having your order ready for you - we appreciate your patience but if you have any concerns please do not hesitate to email us at 

Free local Click and Collect is available in the Gladstone 4680 region. Pick up days and times are: 

Monday 9am - 6pm

Wednesday 9am - 6pm 

Friday 9am - 6pm 

Saturday 8am - 12pm 

Once your order is ready for pick up you will receive confirmation via email with the address to collect from. 

Please be aware that if you come to collect your order on a day which is not an allocated pick up day, I may not be home and orders will not be in the collection tray. 

All orders in the collection tray are monitored via a recording CCTV. 

Local Delivery orders are only available in the Gladstone 4680 region. 

Delivery days are Mondays and Thursdays each week. 

Postage is available worldwide. Shipping costs are as below: 

Tracked Domestic Shipping (Australia Wide) - $9.15 

Tracked International Shipping - $24.00 

Once your shipping label has been printed you will receive an email with your tracking number. Please allow another 24 hours for your parcel to be dropped at the post office. All orders placed or labels printed over a weekend will be dropped to the post office the next business day. 


Returns Policy

Biggy and Lou are happy to offer returns for damaged or incorrect items. 

Refunds for change of mind will not be accepted. 

Any items refunded must not be opened, must be returned with correct packaging and not be damaged in any way. 

Once the item has been received back in it's original order with original packing, Biggy and Lou will refund the original paid price of the item minus shipping. 

Biggy and Lou will not be responsible for return shipping rates. 

Any refunds for returned items will be made via the original payment method.